Cookie policy
How We Use Cookies
At Ekoa, we believe in complete transparency about how we collect and use your information. This cookie policy explains how we use cookies on our website to provide you with the best possible shopping experience.
What Are Cookies
This cookie policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience and understand how the website performs and to analyse what works and where it needs improvement.
Why We Use Cookies
We use cookies to make your Ekoa experience as smooth as possible. Cookies help us:
1. Keep your shopping cart items saved between visits
2. Remember your size preferences and delivery address
3. Show you products that match your interests
4. Ensure our payment and checkout process is secure
5. Analyse how our website performs so we can make it better
6. Prevent fraud and keep your information safe
Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for our website to function and cannot be switched off. They're usually set in response to actions you take, like adding items to your cart, setting privacy preferences, or logging into your account. Without these cookies, some parts of our website won't work properly.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information about page visits, time spent browsing, and which products are most popular. This data helps us improve our website and create a better experience for for our website users. We use Google Analytics and Shopify's built-in analytics for this purpose.
Functionality Cookies
These cookies remember your choices and preferences to provide enhanced features and personalisation. They might remember your preferred language, currency (ZAR) or the region you're shopping from. They help make your return visits more convenient and tailored to your needs.
Marketing & Advertising Cookies
With your consent, we use these cookies to show you relevant ads for our products on other websites and social media platforms. They also help us measure the effectiveness of our advertising campaigns and limit how many times you see the same ad.
These cookies may track your browsing activity across different websites to build a profile of your interests. Under POPIA, we need your explicit consent before using these cookies.
Third Party Cookies
As a responsible ecommerce business, we work with trusted partners to provide you with the best service. Some cookies are set by third-party services we use:
- Shopify - our ecommerce platform for cart and checkout functionality
- Google Analytics - to understand website usage and improve performance
- Meta Pixel - to show relevant ads and measure campaign effectiveness
- PayFast and other payment providers - for secure payment processing
- Klaviyo - for email marketing (with your consent)
- Courier Tracking Services - for order updates and delivery notifications
When we share data with international suppliers or service providers outside South Africa, we ensure they provide adequate protection under POPIA through binding agreements and appropriate safeguards.
Your Cookie Choices
You are totally in control of your cookie preferences. See below how you can manage your cookie preferences:
1. Use our cookie banner when you first visit to accept or reject non-essential cookies
2. Update your preferences anytime using the cookie settings link in our website footer at the bottom left
3. Adjust your browser settings to block or delete cookies (though this may affect website functionality)
4. Opt out of marketing cookies while keeping functional ones active
Cookie Retention & Data Transfers
Different cookies have different lifespans. Essential cookies typically last for your browsing session, while analytics and marketing cookies may be stored for up to 2 years to provide meaningful insights and personalised experiences.
Your Rights Under POPIA
Under South Africa's Protection of Personal Information Act, you have the right to:
1. Know what personal information we collect through cookies
2. Access the personal information we hold about you
3. Correct or update your information if it's inaccurate
4. Delete your personal information in certain circumstances
5. Object to or restrict the processing of your information
6. Withdraw your consent for marketing cookies at any time
7. Receive a copy of your personal information in a portable format
Children's Privacy
Our website is intended for use by adults. We don't knowingly collect personal information from children under 18 through cookies. If you are under 18, please have a parent or guardian review this cookie policy and manage cookie settings on your behalf.
Changes to This Policy
We may update this cookie policy from time to time to reflect changes in our practices, legal requirements, or the cookies we use. When we make significant changes, we'll let you know through our website or email notifications.
We recommend checking this page occasionally to stay informed about how we use cookies to enhance your Ekoa experience.
Contact Us
Questions about our cookie policy or how we handle your personal information? We're here to help. Email us at support@ekoa.co.za and we'll get back to you within 48 hours.
For privacy-related concerns or to exercise your rights under POPIA, please include "PRIVACY REQUEST" in your subject line so we can prioritise your enquiry.
Ekoa (Pty) Ltd
Email: support@ekoa.co.za
Registered in South Africa
This policy complies with the Protection of Personal Information Act (POPIA) and applies to all users of the Ekoa website.
Last Updated: December 2025