Ekoa is a South African-based online store providing festival and party wear, clothing, apparel, and accessories designed for high-energy events and everyday statement style. We operate as Ekoa (Pty) Ltd and act as the responsible party for the personal information we collect through our website, social channels, and related services. If you have any questions about this terms & conditions policy or your data rights, please contact us at support@ekoa.co.za.

You may only use our website for lawful purposes. You agree that:

1. You are responsible for your own account and activity on the site.
2. You will not misuse, copy, or hack the site.
3. We can suspend or restrict your access if you breach these terms.

If you create an account:

1. Keep your login details safe.
2. Notify us if you suspect unauthorised access.
3. We are not liable for loss from failure to secure your account.

All content on this site, including images, designs, graphics, logos, and text, is owned by Ekoa or our licensors and is protected by South African and international intellectual property laws. You may not copy, distribute, adapt, or reproduce any content without our prior written permission, and you may not create links to our site without our written consent. Any permitted use must retain all copyright and trade mark notices, and we may revoke permission at any time.

We do our best to display products accurately; however, colours may vary across screens and device settings. Product descriptions and specifications may be updated without notice to reflect improvements or corrections, and if a detail is essential to your purchase, please contact us before ordering.

When you place an order, you will receive an order confirmation email to acknowledge receipt, which does not constitute acceptance. A binding contract is only formed when we email your shipping confirmation. We may decline or cancel orders at our discretion, including where stock is unavailable, pricing or product information errors occur, payment cannot be authorised, or fraud is suspected; any funds captured in these cases will be reversed.

All prices listed on our site include VAT where applicable. We accept major credit and debit cards, EFT, PayFast, SnapScan, Zapper and PayPal as payment methods. Prices may be updated from time to time; however, any order you have already confirmed will not be affected by later changes. If we identify a pricing error on your order, we will contact you to resolve it before shipping.

We deliver across South Africa. Orders are processed within 1 to 3 business days, and delivery usually takes 3 to 10 days, based on shipping method and location. Business days exclude weekends and public holidays. You will receive tracking details as soon as your parcel ships. We are not liable for delays beyond our control.

We offer refunds but don't accept returns due to limited stock & fast-moving festival fashion collections. You can request a refund within 14 days of delivery. For hygiene & safety reasons, we can't refund bodysuits, underwear, swimwear, or items worn with direct skin contact. Custom or personalised items are also non-refundable unless faulty. To request a refund, fill out our REFUND REQUEST FORM or email us at support@ekoa.co.za. Approved refunds are processed within 2 - 3 business days.

Check our REFUNDS POLICY for full details.

Discount codes cannot be stacked or combined, and unless expressly stated, they do not apply to sale items. We reserve the right to end or amend promotions at any time.

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. To the fullest extent permitted by law, our total liability for any claim, whether in contract, delict, or otherwise, is limited to the amount you paid for the product in question.

We are not responsible for delays or failures caused by events outside our control (e.g., strikes, natural disasters, courier issues).

Sometimes we share links to other sites (like Instagram or suppliers). Ekoa is not responsible for their content or privacy practices.

Under South African law, you have the right to:

1. Access your personal data.
2. Correct inaccurate data.
3. Unsubscribe from marketing at any time.

Check our PRIVACY POLICY for full details.

We may update these terms from time to time. Please check back often if need be, as continued use of our site means that you accept our updates.

Got questions?

Email: support@ekoa.co.za
Call : +27 61 332 1709
Whatsapp: +27 61 332 1709
Instagram: @ekoa.za