Because festival fashion moves fast & we only stock limited quantities of each piece, we can't accept returns. But don't stress – we've got you sorted with full refunds when you need them.

You have 14 days from delivery to request a refund if necessary. After this 14 day period, we can't process refund requests. So if something's not right, don't wait - reach out as soon as your package arrives.

We are a festival fashion brand, which means our collections move with the seasons, the trends & the energy of the moment. We stock limited quantities of each style, size & colour, and once they're gone, they're gone.

Because of this, we can't restock or resell returned products. Instead, we offer full refunds without needing you to send anything back. You keep the product, we process your refund. Simple. **T's & C's apply, obviously.

For hygiene & safety reasons, we can't process refunds on:

1. Bodysuits
2. Underwear
3. Swimwear
4. Any item that has been worn or tried on for extended periods of time with direct skin contact

1. Custom or personalised items
2. Products purchased during final sale events

If you're not sure if your product qualifies for a refund you can pop us an email or a whatsapp & we will sort it out with you personally.

Ready to request a refund? Here's how you can do so:

Option 1: Fill out our refund form by clicking the button below

Option 2: Contact us directly at support@ekoa.co.za or +27 61 332 1709

We will guide you through the process & get things moving.

To process your refund quickly, we are going to need:

FOR ALL REFUND REQUESTS:

1. Your order number
2. Reason for the refund
3. Your preferred refund method (back to your original payment method or as store credit)

FOR DAMAGED OR FAULTY PRODUCTS:

1. Clear photos of the damage or issue
2. Photos of the packaging (if relevant)

Send everything through to support@ekoa.co.za & we will handle the rest.

Photos of the damaged item & packaging (if the damage happened in transit). Fill out our refund form or email us directly.

We will process a full refund within 2 - 3 business days. You don't need to send the product back.

1. Back to your original payment method (card or PayPal)
2. Store credit (faster processing & ready to use immediately)

We will aim to process your refund within 2 - 3 business days

We don't charge restocking fees. Ever.

Once we process the refund, it can take 5 - 10 business days for your bank to show the credit in your account. We can't speed this up, but we'll confirm with you once it's left our side.

Check with neighbours, building security or your local post office first. Sometimes packages get left in safe spots or signed for by someone else.

Still missing? Contact us at support@ekoa.co.za with your order number & tracking info. We will investigate with the courier & sort out a refund or replacement.

** PLEASE NOTE: We can only help with lost packages once the courier confirms the package is actually lost. This can take 5 - 10 business days while they investigate.

1. Incorrect or incomplete address details
2. Packages unclaimed at the post office
3. Customs hold-ups (for international orders)
4. Public holidays or courier strikes

Got questions or need to chat through your refund process? We are here to help you; pop us a message in which ever way is easiest for you and we will guide you through the process.

Email: support@ekoa.co.za
Call: +27 61 332 1709
Whatsapp: +27 61 332 1709
Instagram: @ekoa.za